Frequently Asked Questions:
Q.What processes are in place to ensure high-quality exam questions?
A. Microsoft Certification exams are developed and reviewed by a team of experts who have extensive experience using Microsoft applications in diverse business and educational settings. Every exam undergoes a pilot test and rigorous analysis before it is released. The purpose of this process is to eliminate exam questions that do not meet standards for technical accuracy, clarity, relevance, and fairness.
Q.What is the exam format?
A. Exams are primarily performance-based and conducted in a “live,” or simulated, environment. Exam candidates are asked to perform a series of tasks to clearly demonstrate their skills. For example, an Office Word 2007 exam might ask a user to balance newspaper column lengths or keep text together in columns.
Q.How long does a typical exam take?
A. A typical exam takes up to 90 minutes. Individual efforts are measured for both knowledge and efficiency.
Q.What kind of exam preparation is necessary?
A. You can prepare for exams on your own or find outside training for the practice, resources, and support needed. Each exam has a preparation guide that lists available resources.
Q.Are MOS exams available in different languages?
A. Yes, Microsoft offers localized exams for the MOS certification.
Q.Where can I find my exam results?
A. Exam results are displayed on your screen immediately after you complete an exam. Those who pass will receive (by mail) an official certificate within approximately two to three weeks.
Q.If I do not pass an exam, can I have a refund?
A. No, Microsoft does not offer refunds for exams you do not pass or exam appointments you miss.